A note from our CEO on COVID-19

Dear meowbox community,

I’m writing to you today to provide you with information regarding what we at meowbox are doing in response COVID-19. First of all, I want to personally thank you for your ongoing support for our small business. Your presence directly impacts each and every one of us here at meowbox and, as always, we appreciate you. The health, safety and wellbeing of our staff, customers, partners and community are our number one priority.

Safety

We are following the recommendations of public Health Authorities to help reduce the spread of COVID-19. We urge you to do the same and refer to reputable sources such as the CDC, WHO, and Health Canada.

Our People

I am committed to taking care of our employees, which includes doing our part in social distancing. Our entire team has been working at full capacity from home since Monday, March 16th. We will continue to do so indefinitely, while we ensure the delivery of your monthly meowboxes.

Our meowbox Community

We understand that many of you may be isolated at home and working remote. Across all our social media channels, our team will continue to provide the entertaining, uplifting cat content you’re familiar with. We encourage you to join our Facebook group as a place to share your cat photos as we navigate through these circumstances together.

As you know, we partner with other small local businesses and artisans by purchasing their product to include in your meowboxes. We will continue to support the work of these valued people.

For every meowbox you buy, we donate a can of food (or monetary equivalent) to a shelter cat. This is part of our One Box Can giving program, which has been operative since 2015. We will continue to do so, as it’s my belief that it’s our duty to give back if we have any amount to share.

Customer Service

Our customer service team is dedicated and here for you. We promise to continue to deliver the same attentive and efficient care and service that you’ve come to expect from meowbox. All channels of communication will remain staffed and open. If you have questions regarding your subscription, please don’t hesitate to call us at 1-866-308-MEOW (6369) or email us at humans@meowbox.com. We know that you and your cats look forward to receiving your monthly box of goodies and we are committed to supporting your needs.

Order Processing and Shipping

We are in constant communication and working closely with our manufacturing, fulfillment, and shipping partners, who continue to work tirelessly. Our meowbox team will continue to operate alongside our valued partners, unless circumstances change. The meowbox online shop will also remain fully operational. We understand that you may be facing changes to your regular parcel deliveries. meowbox will gladly offer free reshipping of your meowbox to your correct or alternative address, should it be returned to us. We are dedicated to the successful delivery of your meowbox.

We are constantly monitoring this very fluid situation, and will keep you informed of any changes. My hope is to continue our mission to bring smiles (and purrs!) to your household during these times. While we may be “just” a small business, I have an abundance of faith and pride that our cat community will fulfil our responsibilities to safeguard our most vulnerable members.

Sincerely,

Olivia Canlas
Co-Founder and CEO meowbox