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Why is the website rejecting my payment method?

Our apologies for the inconvenience. Here are some common reasons for declined payments:

  • The expiry date of your card has been entered incorrectly: Please ensure the expiry date is entered in the format MM/YYYY.
  • Your bank is blocking the charge: We process all payments from our headquarters in Canada. If you are in the US or the UK, some banks outside of Canada automatically block international charges, to help protect you from fraud. Please contact your bank to authorize the transaction.

If you are still unable to order, please contact us.